On 17 February 2016, the legislator enacted, a new law to promote out-of-court settlement of consumer disputes (the “Law”). The Law applies to disputes arising from sales or service contracts between a trader established in Luxembourg and a consumer residing in the EU (including Luxembourg), and transposes the Directive 2013/11/EU[1] obliging EU Member States to … Continue reading New legal framework for out-of-court settlement of consumer disputes: consequences for businesses established in Luxembourg